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In an effort to improve our customer service, we're comparing active claim information to the backlog of emails to only focus on claimants that are having issues with their claims. This has reduced the average response time for claimants sending emails. Note: If you sent an email previously and the issue was addressed or is not impacting your claim payments, you will not receive a response.

Provide your full name as it appears on your claim, including any suffix used and the last four digits of your Social Security Number.

The information provided on this site does not constitute a determination of eligibility to receive unemployment compensation.

File an Initial application for benefits. Initial Claim Requirements Checklist. Reopen a claim. File a Biweekly claim. Check my claim status. View UC payments. Change personal information. You may be trying to access this site from a secured browser on the server.

Please enable scripts and reload this page. An Official Pennsylvania Government Website. Office of Unemployment Compensation. Important Information. Benefit Appeals.

File an Initial Claim. File for PEUC. File for PUA. File a Biweekly Claim. UC Live Chat.This link takes you to an external website or app, which may have different privacy and security policies than U.

We don't own or control the products, services or content found there. End of pop up window. Press escape to close or press tab to navigate to available options.

Get started. If you are a cardholder or waiting for your new ReliaCard, please visit usbankreliacard. As a government agency, you need a simple, cost effective way to deliver timely payments. The ReliaCard is that solution, allowing you to efficiently disburse payments while your recipients can safely access their funds. There's no need for recipients to have a bank account or pay check-cashing fees. Deposits are made automatically to the card, and funds are available for immediate use wherever Visa or Mastercard debit cards are accepted.

We invest in the data security, fraud protection and compliance programs needed to protect cardholder security. Cash access may not be available on all programs.

unemployment card customer service

Fees and transaction limits apply. See Fee Schedule for details. You are generally protected from all liability for unauthorized transactions with Zero Liability. You must call the number on the back of your card immediately to report any unauthorized use.

unemployment card customer service

Certain conditions and limitations may apply. See your Cardholder Agreement for details. The ReliaCard is issued by U. Bank National Association pursuant to a license from Visa U. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Member FDIC. Skip to main content. Personal Business Wealth Management. About Us. Get the app. First-time homebuyer help. Track your application. Your goals, our services. You invest, we do the rest.

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Bancorp Investments. Business Checking Products. Manage your business Key insights from our Financial IQ website. Before you go, be sure you know: This link takes you to an external website or app, which may have different privacy and security policies than U. You are here:.It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. If you choose to receive payments via a debit card, Bank of America will mail you a card once benefit payments are available.

Due to the high volume of claims being processed, it may take a few extra days to receive your EDD Debit Card in the mail. If your card has expired, a new card will automatically be sent to you once funds are available.

Note : If you were issued a card beforeyou must request a new one. Note: Bank of America representatives cannot answer questions about your claim or pending payments. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires.

If you have never had an EDD Debit Card before, and your first benefit payment has been approved, Bank of America will put the card into the mail the next business day.

If you have had a debit card in the past and it is still active, you will not have to wait for a new card. We will continue to load funds on your existing card and you will have immediate access to them. You can set up a one-time or recurring direct deposit transfer to the financial institution of your choice at no cost to you.

Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments. Bank of America can assist you with a domestic emergency cash transfer if you need cash from your EDD Debit Card immediately, and are still waiting for your card to arrive in the mail. You may be charged a fee. The EDD cannot accept returned debit cards.

Once benefit payments have been deposited into your debit card account, EDD cannot remove the funds from the debit card. You will receive a welcome packet with your card. Careful use of this card will help you avoid unnecessary fees. Keep your card in a safe place and never share your card, personal identification number PINor other confidential information with anyone.

If this information is requested by phone or email, do not respond. If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:.

The web pages currently in English on the EDD website are the official and accurate source for the program information and services the EDD provides.Q: Who should I contact if I have questions about my card? For questions about your debit card, contact the Key2Benefits Customer Support line at which is available 24 hours a day, 7 days a week, days a year. Q: When will I receive my debit card? If you are eligible for unemployment benefits, you should receive your debit card by mail within business days of applying or after you request to be switched to the card.

The card is issued directly from KeyBank to the address on record at the time of the request. With your card, you will receive a welcome packet that includes instructions on how to use the card. If your card does not arrive after 10 days, contact the Key2Benefits Customer Support line at Q: How do I activate my card? Your welcome packet from KeyBank will contain the debit card, instructions and a phone number to call to activate the card.

You will be prompted to set your PIN when you call to activate your card. Q: What will the envelope look like that will contain my debit card?

What should I do if I do not receive my debit card? It could take business days from the time you requested the card to the time you receive it in the mail. If you have not received your card within days after applying for unemployment benefits, you should do the following:.

Q: What happens to my debit card if it is mailed to the wrong address? The card will be returned to the KeyBank debit card center. It may take up to 3 business days for this information to update with KeyBank. You can then contact the Key2Benefits Customer Support line at to request a new card be mailed to you. A replacement card will be issued to you. Please keep in mind due to mailing time it can take up to days. Q: Will the post office forward my debit card if I move and leave a forwarding address?

The card will be returned to the KeyBank Debit Card center. You must first contact the ESD claims center at or go online to your eServices account to update your address.

Q: What should I do if my name is spelled wrong on my debit card?

Call the ESD claims center at to update the spelling of your name. You can continue to use your current debit card until you get the new one with the corrected name in the mail.After you are approved for unemployment benefits, your state may offer you the option of receiving your benefits on a debit card. This card will typically be mailed to you soon after your benefits are approved, and it will be up to you to monitor any activity on it, including the receipt of your benefits.

Your state's unemployment website will inform you of when you can expect to receive your debit card. This can take a few weeks after you file your claim, so it's a good idea to be careful with your budget until your card arrives. States typically use standard mail to send your card, so no tracking is available. If your card does not arrive within the expected timeline, get in touch with unemployment to explain your situation. Some states may provide a separate customer service number for handling debit card issues.

You may also want to check to make sure that your claim was approved. As a security measure, debit cards are often mailed in plain white envelopes. The envelope may also be printed with an out-of-state return address. To avoid inadvertently throwing away your debit card, be sure to open all your mail while you are waiting for the card to arrive. The time it takes to get your first payment via debit card depends on where you live. For example, it can take four weeks for someone in Texas to receive their first payment, while recipients in Washington state can expect to receive it about two weeks after being approved for benefits.

How to Check the Status of My Unemployment Debit Card

Your state should tell you when you can expect the payment to be added to your card's balance. Once your benefits begin, most states send payments every two weeks after you have certified your continued eligibility for unemployment benefits.

This means that you either call into a voicemail system or log in online and answer questions about whether you have been employed, any money that you have earned and whether you have made efforts to find a new job.

Every state is different, but in many cases, a deposit will be made within a day or two after you certify. There are several reasons why an expected payment may not arrive on your debit card. Here are a few of them:. Some states have automated phone and online systems that can tell you when a payment has been sent to your debit card. Check the service first to make sure that a payment has actually been issued. Checking purchases: The back of your debit card should include a customer service number as well as a website address.

These services can provide you with statements that show you your recent purchases. Minimizing fees: Some debit card companies, including those contracted by state unemployment departments, charge fees for certain activities, such as using an ATM or taking advantage of bill pay services.

Make sure you understand these fees before you use your card, as well as ways that you can minimize or avoid fees entirely:. An alternative to an unemployment debit card is to request your benefits via direct deposit into a checking or savings account. There are usually no fees associated with the direct deposit, and you won't have to worry about ATM limits, or finding a no-fee ATM when accessing your funds.This link takes you to an external website or app, which may have different privacy and security policies than U.

We don't own or control the products, services or content found there. End of pop up window. Press escape to close or press tab to navigate to available options. Getting your unemployment benefits on the ReliaCard 1. Many states offer the U. Bank ReliaCard as a secure alternative to issuing a paper check for unemployment benefits.

Instead of waiting for the check to arrive and then going to the bank to cash or deposit it, your funds are automatically deposited to this reloadable prepaid debit card. Our call centers have been fielding an influx of calls with questions about the ReliaCard. Here are quick answers to some of the most common questions.

Once we receive the file from the state, we mail your ReliaCard within two business days. Please allow seven to ten days for the postal service to deliver the card to you. Check with your state agency for more information on unemployment claim processing or other government benefit payments. In some cases, you may receive your ReliaCard before the funds are loaded to the card. Your card will be funded two to three business days after your state agency has approved your claim.

Enroll in Alerts to be notified via a text message or email when a deposit has been received. See How can I keep track of the availability of funds and other activity on my account question below.

There are several ways. The best way to monitor activity on your ReliaCard, including the availability of funds, is to sign up for email or text alerts. You can receive alerts about:. To sign up for email or text alerts, 2 follow the prompts when you activate your card.

You can sign-up for alerts via the cardholder website or mobile app. You can also text the following to Follow these steps:. Please remember to schedule your mortgage payment or rent payment at least five business days before the due date. For more information, please review the Bill Pay Terms and Conditions. You may use the card for signature-based purchases without a PIN by choosing Credit when you make a purchase.

Keep it in a safe place for future reference. Your card may be locked if you make too many attempts to use it with the wrong PIN. Your card may be locked after too many attempts using the wrong PIN. Visit the App Store or Google Play to download the mobile app.

The ReliaCard is issued by U. Bank National Association pursuant to a license from Visa U. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Member FDIC. For text alerts, standard messaging charges apply through your mobile carrier and message frequency depends on account settings.

Skip to main content. Personal Business Wealth Management. About Us.If it is your first time filing for UC benefits, a debit card will be mailed to you after you have been determined financially eligible for benefits.

The card will be mailed within three business days. Debit cards are valid for three years.

Benefits debit card frequently asked questions

If you already have a debit card from a previous claim, or reopen an existing claim, you will not receive a new debit card. You will continue to use the original debit card. If your card has expired or you no longer have your card, you will need to request a replacement card. To request a replacement card, call U. A debit card will not be issued until this request has been processed, which generally takes two days.

Also, confirm your mailing addressso the debit card is mailed to the correct location. If you previously had a debit card and it expired, is lost or you think it may have been stolen, contact U. File an Initial application for benefits. Initial Claim Requirements Checklist. Reopen a claim. File a Biweekly claim. Check my claim status. View UC payments. Change personal information. You may be trying to access this site from a secured browser on the server.

unemployment card customer service

Please enable scripts and reload this page. An Official Pennsylvania Government Website. Office of Unemployment Compensation. Important Information. Benefit Appeals. File an Initial Claim.

File for PEUC. File for PUA. File a Biweekly Claim. UC Live Chat. You can also reach out to the State Treasury Department at for assistance. There are a variety of issues that could be the cause for why you haven't received a debit card. Page Content.